Operations Manager
Level 5
How does it work?
Operational or Departmental managers are responsible for providing strategic and personal leadership, communicating a vision and reinforcing the values and expectations of their organisations. Our apprenticeship programme provides an ideal environment for leaders to learn from each other, access current leadership thinking and challenge themselves by delivering initiatives, improvements and projects that make a difference to their team’s performance.
Our approach to delivering apprenticeships
Learning is at the heart of our apprenticeships with an emphasis on practical, interactive training delivery that recognises different learning styles, levels of experience and personal ambitions. We back up or training workshops with 1:1 coaching and support, proactive solutions-based mentoring and excellent communications with line managers, senior managers and learners.
- Training sessions delivered by a subject expert
- 1:1 coaching and mentoring sessions to help you to keep on track
- Written assignments with feedback and guidance
- Recorded professional discussions and Q & A sessions
- Expert witness testimony from your managers and other colleagues
- Observation of certain aspects of your performance, for example chairing meetings
- Reviewing work products such as reports, action plans, minutes, appraisals or other records
What you get
A series of monthly workshops covering all the skills and knowledge you need to be a successful and confident leader, including Managing Yourself, Emotional Intelligence, Managing Supervision, Coaching and Professional Development, Interpersonal Excellence – Managing People and Developing Relationships, Conflict Handling and Assertiveness, Project Management, Organisational Performance – Delivering Results, Managing to Improve Performance, Leadership skills and behaviours, Problem Solving and Decision Making, Leading a Team to achieve a Complex Activity. We also offer regular 1:1 coaching and assessment sessions either online or in person, learning materials, reading lists and a free copy of our best-selling book for managers and leaders, Management Starts with You.
What people say?
“I just wanted to say a big thank you for your support and guidance throughout my
management course. I found our workshops hugely beneficial for both my management
development and personal development – I doubt I would have gone for a promotion
without it! The learnings from it have been invaluable and I have really appreciated your
wisdom and advice as well and I wouldn’t have wanted anyone else to have taught us”
“Great sessions with Alan, interactive and interesting!”
“A lot of thought has gone into ensuring we get the most out of the training and it supports
us in our development. It’s also been extremely helpful as I’ve transitioned into a new
management role. There is no comparison to my previous apprenticeship provider”