Meet The Team
Charlotte Goff
Office manager
Charlotte is responsible for managing the learner journey from enrolment and registration to achievement. Apprentices and employers will find her efficient, knowledgeable and friendly as she makes sure our processes are straightforward and fit for purpose. Charlotte worked for British Airways as cabin crew and is an ex-international ice skater who now coaches in the sport; she also competes as an eventer with her horse Arthur, designs, makes and sells cakes and somehow finds the time to work for us as well!
Eunice Hester
Quality Manager
Eunice is a highly experienced CIPD qualified trainer and training manager, who worked for many years as a staff trainer in the Civil Service and in the charity sector before joining us. A qualified and experienced assessor and Internal Quality Assessor, her role is to internally quality assure our assessment practice for ILM and City & Guilds qualifications in management, mentoring and team leading. Eunice is a keen horse rider and animal lover, and enjoys surrounding herself with horses, dogs and cats.
Alan Hester
Director and trainer
Alan is an international author and trainer in leadership and personal development. He has worked at every level of management in a career encompassing the private, public and community sectors and brings this experience to his training and writing. He helps managers to understand and develop themselves, increasing their confidence and enjoyment of this complex and challenging role and enhance their positive impact as role models, communicators, and enablers. Alan enjoys spending time with his family including dog and cats, gardening, reading, writing and listening to Bob Dylan.
Denise Monaghan
Apprenticeships Manager
Denise has spent her working life with apprenticeships, including spending 16 years as Work Based Learning Manager for a major College. She is a highly experienced assessor and IQA and works with learners to build their portfolios of evidence and achieve apprenticeship standards in team leading, operations management, mentoring and business administration. She also mentors learners to achieve a range of qualifications from ILM and City & Guilds. She enjoys spending time with her grandchildren, walking, swimming and reading.
Anne Gwinnett
Functional Skills Tutor (Maths & English)
Anne spent 14 years lecturing in mathematics, followed by management roles in Higher Education. She is a keen advocate of the value of maths and language in every-day life and enjoys helping people to unlock their potential. Based on the proverb: “Give a man a fish, you feed him for a day. Teach a man to fish and you feed him for a lifetime” she focuses on understanding of the techniques and tools used. Anne enjoys walking, gardening, singing and playing guitar.
Sarah Jarvis
Health & Social care trainer and assessor
Sarah began her career with the NHS before moving into Social Care and learning and development. She is an experienced and qualified p NVQ assessor and Lead internal Verifier and has worked in an advisory capacity for the Health and Social Care sector. Sarah ran her own business for many years and is proud of the consistent good inspection reports it received. In her spare time Sarah is a voluntary worker for vulnerable people; she also enjoys a round of Golf in the summer and is an avid skier in the winter.